Returns & Exchanges

At Bio&Me, we want you to love your gut-loving snacks; however, due to the perishable nature of our food products, we can only accept returns on items that are damaged or incorrect. Please contact our support team within 14 days of receipt to initiate a resolution.

1

Contact Support

Email our customer care team with your order number and a brief explanation of the issue regarding your delivery.

2

Provide Evidence

For damaged or faulty goods, please attach clear photographs of the product and packaging to help us process your claim faster.

3

Return Authorization

Once reviewed, we will provide you with a return authorization code and instructions on whether the item needs to be sent back to our warehouse.

4

Refund or Replacement

After approval, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing