Frequently Asked Questions

Everything you need to know about our gut-loving products and delivery.

What makes Bio&Me products unique?

Our products are created by nutritionists and contain up to 15 different types of plant-based ingredients to support a diverse gut microbiome.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are your products suitable for vegans?

Yes, the majority of our range is plant-based and vegan-friendly. Please check the specific ingredient list on the product page for full details.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order is damaged or incorrect, please contact our support team within 14 days.

Do you offer subscription discounts?

Absolutely! You can save 15% on every order by choosing our 'Subscribe & Save' option, with flexible delivery intervals that you can manage online.

Are your snacks gluten-free?

Many of our products are made without gluten-containing ingredients; however, they are produced in a facility that handles oats and other grains. Check the 'Allergens' section for each product.